The Community Manager is responsible for being the brand’s voice across the various social media channels. The Community Manager will create enticing content and driving quality engagements with the community to ensure effective delivery of a brand’s social media objectives. 

The ideal candidate is someone who is not specifically bound by the duties and responsibilities listed as we are open to people who display the right attitude, keen interest in learning new skills and be part of a young, vibrant and go-getter culture.

If you feel that you have what it takes to be part of the team – get in touch!

• Ensuring content is posted timeously across social media platforms
• Writing content that is suitable for various social media platforms
• Responding to and addressing the community’s queries and complaints professionally
• Briefing in images to a design team
• Communicating with clients and addressing key queries around social media
• Driving engagement and conversations with the community and ultimately establishing brand loyalty
• Identifying tactical and relevant opportunities to engage with the community
• Working closely with the Analytics team to drive positive sentiment and optimise on content opportunities
• Executing and optimising content during campaigns to ensure momentum and optimal visibility
• Compiling weekly / monthly social media platform reports and campaign reports 
• Keeping up-to-date with the latest trends within the digital and social media
• Inputting into campaign ideas and creative brainstorming sessions 
• Executing social media competitions and other activities

The CEO and COO

• Effective complaint resolution skills
• Effective writing skills and proficiency in the English language
• Understanding of the digital and social media landscape both locally and internationally
• Analysis of social media data
• Presentation skills
• Ability to work within a digital team and contribute effectively
• Understanding the advantages of paid media within social media is plus
• A thorough understanding of social media platform guidelines
• Attention to detail
• Deadline and results driven
• Ability to multitask and work under pressure
• Hunger to learn and grow
• A positive, can-do attitude 
• Ability to function independently, use own initiative and make decisions
• Display good work ethic & professionalism