This is a business development and relationship role in DaraPay’s Sales distribution business with responsibility for supervising Merchant/Agent activation, quality and customer relationships and implementing new business opportunities in the designed areas.  The primary challenge for the incumbent is growth of the portfolio with a new & challenging concept.

The incumbent will need understanding on new concepts of technology to ensure integration enhancement of the customer and Merchant/Agent experience.  The success of the role will be measured in achieving target of customer/ Merchant/Agent activation, customer performance, and company revenue and objective.

• Oversee/supervise merchant/agent, corporate customers
• Recruit and oversee merchant/agent and customer
• Provide training to merchant/agent and customer to ensure that quality is met our standard
• Manage stock of DaraPay products based on metrics to merchant/agent and customer as required
• Facilitate reliable delivery of merchandising materials, ATM card, POS/Tablet to merchant/agent and customer
• Manage merchant/agent and customer to ensure those necessary customer documents are returned within the set timeline if required
• Handle merchant/agent and customer questions
• Follow the reconciliation process for the cash received from merchant/agent and customer if required
• Gather feedback from merchant and customer to develop recommended solutions
• Follow call card consistently according to standard working procedure
• Provide training to merchant/agent and customer to ensure that quality is met our standard
• Ensure the quality of the network for merchant/agent and customer satisfaction

Marketing related:

• Promote and position DaraPay marketing and merchandising materials
• Work with stakeholders to implement marketing plan/ strategy
• Monitor and report on competitive offerings in the market
• Maintain and prepare sales reporting for the assigned areas
• Implement business strategy for target accounts/region and account management plans
• Track financial performance of each merchant/agent and take action where required
• Ensure security of DaraPay revenue streams from competitors and other factors

The Regional Sale Manager

• Tertiary qualification in business administration
• At Least one year experience sale.  
• Proven, effective coaching and development skills and ability to influence others
• Strong sales experience and negotiation skills
• Strong customer focus
• Experience in leading teams and Extensive relationship management