Saint Blanquat & A. is a professional Human Resources & Management Consultancy based in Cambodia. We are recognised in Cambodia for our capacity to hunt the highest profiles for CEO, Managing Director and other senior and middle management positions. We study profiles, identify skills and reflect individual and collective processes to maximise the efficiency of organisations. We work at international standards and our approach is completely confidential.
Company Industry
Human Resources
No. of Employees
#7B, Street 81
Phnom Penh
Job Detail
Type of Employment
Full time
Job Location
Phnom Penh
Salary Range
Job Reference No.
Job Category
Education & Training
Administrative & Clerical
Business & Strategic Management
Company Industry
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Assistant Operations Manager

Summary of Position

Our client is a world’s leading medical and travel security risk services company. They are looking for an Assistant Operations Manager who will be in charge of providing professional and competent operational management, coordination and support for medical services activities. He/ She will be based in Phnom Penh.

Main Duties and Responsibilities

Operations & Site Support

  • Visit medical services project sites on a regular basis
  • Develop and maintain a good relationship and supportive approach with client management and site staff and meet them on a regular basis
  • Ensure operations policies and procedures are adhered to at all time
  • Maintenance of data accuracy for all sites and staff in liaison with the site Liaison officer in charge
  • Ensure that there is an effective and timely communication of any problems or potential problems which may jeopardize site relationships/client relationships or evoke a client complaint
  • Track and monitor any assistance cases and liaise
  • Responsible for escalation of issues and should coordinate required responses in consultation with the operations manager and the medical director
  • Be able to work any shift according to roster and requirements
  • Perform temporary locum (back-up) whenever an on-site medic is unable to do his rotation or any other assignment that may be required by the company

Staff Communication, Support & Training

  • Assist the operations manager in conducting induction for new staff
  • Ensure staff members receive training and advice on the relevant contract requirements with the client (Scope of work)
  • Maintain professional, effective communication processes, and supportive attitude to all site staff
  • Foster a positive attitude amongst staff and teams
  • Arrange or provide first aid training programs for clients if required


  • Maintain the accuracy and deadlines for completion of all required reports and data
  • Maintain records and reports for all allocated responsibilities to ensure accountability and availability of information, including monthly management review
  • Develop a system for sharing of information and communication of report results
  • Collation of data to identify trends and/or recurrent site problems and initiate appropriate actions in consultation with the site liaison officer, the operations manager and the medical director to remedy areas of concern
  • Provide monthly summary reports to Clients if required

Monthly Administration / Audit Tasks

  • Ensure that scheduled administration and audit tasks are effectively communicated to all sites and that communication has been confirmed and logged
  • Ensure tasks have been completed by recording site feedback as per time frame specified
  • Ensure monthly administration/audit reports are forwarded to the quality supervisor as well as the operations manager

Procurement, Inventory Maintenance & Control

  • Manage purchasing of drugs and medical equipment in liaison with the medical supply chain manager and the operations manager if required
  • Ensure accuracy of site inventories is well managed and maintained in all areas. This includes review of monthly variance reports, usage costs and investigation of unexplained usage/cost increase
  • Development and maintenance of standard site inventories with agreed processes for justification of ordering medications and disposables outside of standard inventory
  • Coordinate logistics for staff uniform supply ensuring all staff wear correct uniform with a proper records and allocations

Documentation / Communication

  • Attend, contribute to and report medical services activity at management meetings​
  • Compile and deliver a monthly report to the operations manager and medical services medical director
  • Ensure that all other documentation to support activities is maintained as required by inventory, stock, accounting or administration needs
  • Ensure that all procedures, policies and company information are maintained to the latest date issued in accordance with the continuous quality improvement policy
  • Ensure that an efficient patient/client comments and complaints resolution procedure is in place
  • Provide any other tasks or responsibilities that may from time to time be requested by the operations manager



Reporting to

Operations Manager

Minimum Educational Level Required

Bachelor's Degree

Minimum Career Level Required

Experienced (Non-manager)

Other Requirements

  • Have at least 1-year experience working on remote sites
  • A thorough and professional working knowledge of the site/s and staff working on the site/s and their rotational requirements. Understanding of the specific functions of the Medical Services departments
  • A very high level of customer service commitment within the Medical Services team at all times
  • Excellent teamwork and the development of relationships that promote a high level of trust and integrity within the team and towards other departments
  • Excellent teamwork and the development of relationships that promote a high level of trust and integrity within the team and towards other departments
  • A high level of oral and written communication skills
  • Ability to effectively manage a team to maximize the quality of deliverables
  • Great in team player, cultural sensitivity and staff coaching capabilities
  • Frequent travel to sites will be required

Application Deadline

This employer is still looking for candidates. Send your application now.

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