The role of the Care Business Partner is to own/manage the customer experience of his/her customers. This includes proactively monitoring and managing the end-to-end shipment process in compliance with all company procedures, ensuring that the cargo is transported as per the transport plan promised to the customer and/or that the customers is kept informed of relevant deviations. Building relationships with the customers, understanding their business drivers should be leveraged to continuously improve cooperation and process to the mutual benefit of the customer and Maersk.

• Be the primary point of contact for own customers and act as an advocate for the Customers, internally within Maersk
• Actively build strong relationships with customers and gain an understanding of their business, service needs, drivers and desires
• Ensure smooth execution of the end-to-end shipment lifecycle, by working closely with the customer as well as internal stakeholders
• Proactively track shipments and notify customers of relevant deviations from the transport plan, including potential solutions or alternatives
• Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
• Manage / improve day to day process interaction with own customers by leveraging detailed customer knowledge
• Be fully responsible for customer satisfaction (own customers)
• Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
• Commercial intelligence:  In-depth knowledge about the industries in which his/her customers operate
• In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
• Always behave in a manner consistent with and loyal to the A.P. Moller – Maersk values

At least 1 to 2 years relevant experience
Comprehensive English communications
Commercial experience (sales or customer service)
Industry experience (internal and external)
Locally defined ‘technical’ experience
Experience in the relevant industries would be an added advantage.

Bachelor's Degree

English

• At least 1 to 2 years relevant experience
• Comprehensive English communications
• Commercial experience (sales or customer service)
• Industry experience (internal and external)
• Locally defined ‘technical’ experience
• Experience in the relevant industries would be an added advantage

Sunday 31 January 2021