We are the leading national Bakery since 1998. We are looking for Customer Service Manager.

• Providing help and advice to customers using our services
• Communicating courteously with customers by telephone, email, letter and face to face
• Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
• Keeping accurate records of discussions or correspondence with customers
• Developing feedback or complaints procedures for customers to use
• Improving customer service procedures, policies and standards for our company
• Meeting with other managers to discuss possible improvements to customer service
• Training staff to deliver a high standard of customer service
• Leading or supervising a team of customer service staff
• Learning about our company's products or services and keeping up to date with changes
• Other task by Top Management

• Proven working experience as a customer service field
• BA degree in Business Administration or related field
• Experience in providing customer service support
• Excellent knowledge of management methods and techniques
• Working knowledge of customer service software, tools
• Awareness of industry’s latest technology trends and applications
• Ability to think strategically and to lead
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation