Saint Blanquat & A. is a professional Human Resources & Management Consultancy based in Cambodia. We are recognised in Cambodia for our capacity to hunt the highest profiles for CEO, Managing Director and other senior and middle management positions. We study profiles, identify skills and reflect individual and collective processes to maximise the efficiency of organisations. We work at international standards and our approach is completely confidential.
Company Industry
Human Resources
No. of Employees
10-50
Address
#7B, Street 81
Phnom Penh
Job Detail
Hiring
Employee
Type of Employment
Full time
Job Location
Phnom Penh
Salary Range
Competitive Salary
Job Reference No.
CCPBCSM0719
Job Category
Customer Support & Client Care
Company Industry
Banking, Financial Services
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Customer Service Manager

Summary of Position

Our client is an international bank in Cambodia. They are looking for a Customer Service Manager who will be in charge of the relationship management, ensuring superior customer experience and account opening. He/she will be based in Phnom Penh.

Main Duties and Responsibilities

  • Supervise the Greeter and activities at the Greeter Station
  • Managing a team of Customer Service staff
  • Opening of accounts
  • Customer complaint and problem resolution (including escalation as appropriate) and ensuring their no-recurrence
  • Responding to customer inquiries
  • Staff training to ensure the highest standards of service and professionalism from all Branch staff working with the Branch Manager and all Direct Reports to the BM
  • Review branch customer service procedures, policies and practices with a view to ensuring their relevance and a superior customer experience with each transaction and customer visit
  • Ensuring all branch staff are up to speed with the Bank’s promotions, products and services
  • Build community with Branch customers by organizing and participating in community activities and events
  • Collect, collate and analyze branch MIS for productivity and service tracking

Reporting to

Report to Branch Manager

Minimum Educational Level Required

Bachelor's Degree

Minimum Career Level Required

Manager (Staff supervisor,...)

Other Requirements

  • 4-5 years of relevant experience as Customer Service Manager
  • BSc degree in Finance, Accounting, Economics, Business or a related field
  • Working knowledge with computers & banking applications/software
  • Excellent communication & interpersonal skills (with English language skills preferably)
  • Customer satisfaction orientation & sales competencies
  • Ability to work in a goal oriented TEAM environment

Application Deadline

Open
This employer is still looking for candidates. Send your application now.


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Any enquiries? Call us : 023 22 44 22