Eco International School (EIS) was established in 2019 as a response to the increasing demands from parents for quality and reliable international schools and to help contribute to the education development efforts by the Ministry of Education, Youth and Sport.
Company Industry
Education
No. of Employees
10-50
Address
# 6, Samdach Pan Ave (214), Sangkat Chey Chumneas, Khan Daun Penh, Phnom Penh, Cambodia
Job Detail
Hiring
Employee
Type of Employment
Full time
Job Location
Phnom Penh
Salary Range
$400-$600
Salary Benefits
1. Work permit fee coverage
2. VISA renewal fee coverage
3. Annual leaves
4. Maternity leave
5. Personal accident insurance
6. Winter break
7. Summer break
8. Tuition discount for children
9. Opportunity for continuing professional development
Job Reference No.
FDE-7437-0819
Job Category
Secretary & Executive Assistant
Company Industry
Education
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Front desk executive

Summary of Position

Eco International School (EIS) was established in 2019 as a response to the increasing demands from parents for quality and reliable international schools and to help contribute to the education development efforts by the Ministry of Education, Youth and Sport.
Eco International School: currently, we are looking for a candidate in position Front desk executive.

Main Duties and Responsibilities

  • Receives and records all cash in an accurate and timely manner with the head cashier
  • Handles customers’ needs, inquiries and requests
  • Prepares and balance cash report with cash fund at the end of duty
  • Maintains and account for enough cash float
  • Maintains a students’ register for all fines
  • Secures all cash
  • Provides high standard services
  • Greets customer courteously
  • Understands clearly about school information, school fees and promotion
  • Assists students who want to enroll with Eco International School
  • Answers telephone, text messages, directs and answers enquiries
  • Ensure that all pertinent information is recorded 
  • Handles complaints efficiently and politely
  • Promotes Eco International School services and facilities
  • Receives all cash and documents
  • Report daily activities and informs superior of any customer comments either positive and negative
  • Maintain good employee relations
  • Maintains a safe and clean reception area by complying with procedures regulations
  • Perform related duties and special projects as assigned

*Highest priority 

  • Respects and abides by Eco International School vision, mission, goals and all policies, guidelines, and quality management systems
  • Coordinates all daily customer services within the school
  • Follows and handles all issues related to customers for the school
  • Coordinates and suggests customer services recommendations for school
  • Provide information to the school management
  • Handles hospitality work

*Decision-Making Authorities

  • Make sure to provide an effective customer service to people
  • Order & follows all directions from Eco International School
  • Considers over customer service operating activities, based on the school fees and policies approved

Experience Required

-Bachelor’s Degree, Preferably in customer services, accounting
-Minimum 1 year experience in customer services

Minimum Educational Level Required

Bachelor's Degree

Minimum Career Level Required

Experienced (Non-manager)

Languages Required

English

Other Requirements

*Education

  • Bachelor’s Degree, Preferably in customer services, accounting

*Work Experience

  • Minimum 1 year experience in customer services
  • Computer Knowledge ( Ms.Office, Internet & Email & Ms.Project)

*Language:

  • Good English Proficiency
  • Technical Competencies and Skills
  • High level of diplomacy and confidentiality required
  • Good knowledge of customer services management
  • Stays focused and organized with all customer issues and teams
  • Leadership and communication skills/ Personality Qualities
  • Strong organizational, communication, report writing, decision-making, conflict solving, facilitating skills & good interpersonal skills
  • Demonstrates ability to work independently, trustworthily, collaboratively
  • Being able to quickly solve the issue is required
  • Sensitivity and adaptability towards culture, gender, religion, race, nationality and age

Application Deadline

Friday 13 September 2019


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Any enquiries? Call us : 023 22 44 22