Saint Blanquat & A. is a professional Human Resources & Management Consultancy based in Cambodia. We are recognised in Cambodia for our capacity to hunt the highest profiles for CEO, Managing Director and other senior and middle management positions. We study profiles, identify skills and reflect individual and collective processes to maximise the efficiency of organisations. We work at international standards and our approach is completely confidential.
Company Industry
Human Resources
No. of Employees
#7B, Street 81
Phnom Penh
Job Detail
Type of Employment
Full time
Job Location
Phnom Penh
Salary Range
Job Reference No.
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General Manager

Summary of Position

A maintenance and engineering services company in Cambodia is looking for a General Manager who will be in charge of planning, directing, or coordinating the operations of public or private sector organizations. Duties and responsibilities include formulating policies, managing daily operations, and planning the use of materials and human resources, but are too diverse and general in nature to be classified in any one functional area of management or administration, such as personnel, purchasing, or administrative services. He/she will be based in Phnom Penh.

Main Duties and Responsibilities

  • Ensure customer policies, procedures and contractual agreement are consistently met
  • Do all contractual agreements from an operational perspective and ensure realistic and practical commitments are made to clients
  • Consistently meet predetermined metrics to achieve business objectives and customer SLAs Ensure contingency plans are in place for all services to include business recovery plans.
  • Ensure timely and accurate reporting of performance metrics and SLAs to the Management
  • Identify and resolve problem situations as a final point of escalation
  • Full P&L responsibility focused on achieving operations metrics:
    • Profitability of teams
    • Productivity of teams
    • Cost of Revenue
    • Maximize utilization of resources
    • Drive cost control measures across operations
  • Provide strategic guidance to the operations managers to ensure service delivery
  • Support Area / Account Managers and Sales teams to expand opportunities with clients and increase revenue
  • Develop an organization structure that is in line with the business objectives and needs
  • Manage multiple services across the organization and provide strategic direction and leadership to the teams so that they consistently meet and exceed performance metrics
  • Ensure effective tools and mechanisms are provided to the team to track and develop individual potential to meet business objectives
  • Ensure effective succession plans are in place and seek the development of direct reports up to and including moving them to different teams/services within the company in order to maximize potential
  • Ensure clear succession plans is in place for self and all managers
  • Ensure timely preparation and review of goals and development plans for direct reports
  • Ensure accurate handling and completion of progress reviews on performance and development plans within agreed timescales and provide on-going feedback to MD/ Area Operations Managers/Operations Assistant Managers
  • Approve resource planning, recruitment training and other development plans for the teams Mentor and guide direct reports and work closely with all Managers and intervene appropriately to create a competent and close-working team
  • Create a high performance, fair and exciting work environment that provides motivation and development opportunities for the teams
  • Ensure sharing of knowledge and best practices within the company and counsel managers to enhance performance and arrest attrition
  • Motivate and develop managers to include specific attention to individual development
  • Review performance achievements and targets regularly with Operations Managers / Operations Assistant Mangers and provide strategic direction to improve service delivery

Reporting to

To Managing Director

Experience Required

5+ years in the field of engineering. Specific knowledge of Energy Management, Building Management Systems and the associated communications technology would be a significant advantage

Minimum Educational Level Required

Bachelor's Degree

Minimum Career Level Required

Experienced (Non-manager)

Languages Required

Good written and speaking English

Other Requirements

  • Bachelor's degree in Electrical or Mechanical Engineering required
  • Be able to understand and formulate an effective revenue model and own and is accountable for quality, schedule, scope, effort (budget) and Service Level Agreements (SLAs) of all BPO engagements
  • Willing and able to travel as needed
  • Used to worked in mid-sized organizations and have experience in managing multiple teams executing complex back office processing functions
  • He/she should be able to contribute and implement best practices in the organization and lay down policies and procedure for the organization
  • Can managed multiple teams or entire operations
  • Contribute to business growth by expanding and enhancing service offerings

Application Deadline

Monday 01 January 2018

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