Company
Kingtel Communication Limited
Kingtel Communication Limited
Company Industry
Telecommunications
Telecommunications
No. of Employees
50-200
50-200
Address
#728-734, Kampuchea Krom Blvd, Sangkat Phsar Depo 2, Khan Toul Kork
#728-734, Kampuchea Krom Blvd, Sangkat Phsar Depo 2, Khan Toul Kork
Job Detail
Hiring
Employee
Employee
Type of Employment
Full time
Full time
Job Location
Phnom Penh
Phnom Penh
Salary Range
$280 - $400
$280 - $400
Salary Benefits
- Insurance/ NSSF
- Annual leave
- Holiday depend on Cambodia labor law
- Working from Monday to Saturday (Half day)
- Insurance/ NSSF
- Annual leave
- Holiday depend on Cambodia labor law
- Working from Monday to Saturday (Half day)
Job Reference No.
NO-8213-0120
NO-8213-0120
Job Category
IT & Software Development
IT & Software Development
Company Industry
Telecommunications
Telecommunications
Apply to this position
NOC Officer
Summary of Position
Kingtel Communication Limited: currently, we are looking for a candidate in the position Network Operation Center (NOC) Officer.
Main Duties and Responsibilities
- Monitoring network infrastructure and network devices (Router, Switch, Base station, and Customers connection), Huawei U2000 and power system
- Support customer over the phone, on the chat line or via email
- Follow up all customer complaints to ensure all complaints have been solved o time and in a professional manner
- Analyze problems of customers, perform troubleshooting, communicate with site technicians and other related departments. Able to produce first level troubleshooting on the system
- Identify and escalate prioritize issue to other related departments
- Prepare document and schedule for technical team
- Follow standard process and procedure
- Complete call logs and produces all reports
Team Size
200
Experience Required
1+ years of experience in related fill
Minimum Educational Level Required
Bachelor's Degree
Minimum Career Level Required
Fresh Graduate / Entry level
Languages Required
Good written, oral and listening skills in English
Other Requirements
- Preferable Bachelor of Computer Science or Tele Communication
- 1+ years of experience in related fill
- Technical knowledge and proficiency with LAN/WAN, VLAN, FTTH, Wireless network
- Excellent Analytical skills
- Possess good interpersonal communications and negotiation skills
- Maintain stable performance under pressure.
- Good written, oral and listening skills in English
Application Deadline
Saturday 22 February 2020
Apply to this position
Apply via email
Any enquiries? Call us : 023 22 44 22