A Local NGO in Cambodia is seeking for Operation Manager. The Operation Manager is responsible for coordinating all field operations and perforance related to the water kiosk model (social entrepreneurship), including:

• The coordination and training of a team of Business Regional Managers and field advisors, acting as relay between the local entrepreneurs operating the kiosks and Teuk Saat, based in the regional offices (Phnom Penh, Battambang, Kampong Cham).
• The Sales & Marketing development and strategy implementation of O-we water guidelines across all the water kiosks, supported by a sales team
• The Partnerships between the communes, Teuk Saat and the local entrepreneurs (recruitment, training)
• In order to carry out these responsibilities, the operation manager will have to travel frequently across the different provinces and regional offices. He will be based in Phnom Penh.

Mission 1. Sales & Marketing

• Conduct and implement sales & marketing strategy defined by the company
• Conduct significant growth and performance of the existing water kiosks (make analysis and set corrective actions)
• Implement sales business plan (yearly, quarterly), and set SMAC objectives with advisors and entrepreneurs
• Guarantee accuracy of the monthly reports done and shared by his team (quality, administration, payment follow up, etc)
• Analyse and share best practices across the network to improve low performing water kiosks
• Support the expansion of water kiosks (70+ until 2020) by working closely with the different departments involved
• Define and recommend promotional and trade marketing plans to develop the water sales
• Conduct trainings and closely follow up (weekly and monthly) with the entrepreneurs through the advisors
• Supervise the platforms (regional offices) and the regional teams on their monthly reports and duties
• Guarantee implementation of the internal processes, guidelines and strategy

Mission 2. Business Management and coordination

• Manage and coordinate the field work of a team of 30 persons (advisors, business regional managers, trainers of entrepreneurs, sales officers) over more than 170 water kiosks in 17 provinces
• Coordinate the launch of the new water kiosks with the different departments and Teuk Saat 1001 management
• Support the day-to-day needs of the team and regional offices. Drive various issue resolution interfacing with different stakeholders: partners, community, entrepreneurs, advisors
• Provide developmental coaching and guidance for his team and entrepreneurs
• Responsible for the development and implementation of policies and procedures
• Facilitate the coordination between all the platforms and create new process accordingly

Mission 3. Site deployement and partnerships

• Upgrade the methodology of recruitment and integration of new local entrepreneurs (running the stations)
• Supervise the implementation of the "Academy" dedicated to train new entrepreneurs
• Supervise the implementation of agreements with local communes and their interaction with local entrepreneurs
• Develop and maintain relationships with partners together with the Executive Director
• Monitor the recruitment process of the new entrepreneurs
• Re-evaluate the existing site deployement plan

Mission 4. Others

• Actively participate to an Executive Committee governing the management of the organization
• Site visits with external partners during the year (NGO, communities, private partners etc)
• Interaction with external local sponsors (UNICEF, Red Cross, Development Agencies etc.)

The Executive Director

Knowledge

• Senior professional with at least 5 - 10 years’ experience - ideally in Fast-Moving Consumer Goods (FMCG) - with a Master Degree in Business Management, Project Management or Sales & Marketing
• Highly analytical with financial acumen
• Microsoft Office

Skills

• Proven organisation skills
• Strong interpersonal and excellent communication skills, dealing with both external and internal collaborators
• Good facilitation and liaison skills
• Attention to detail and high accuracy

Attitude

• Commited, mobile and hard-working
• Be proactive and flexible person
• Punctual and strict on deadline
• Be respectful and transparent in dealing with others
• Open minded and willing to learn