Company
MekongNet
MekongNet
Company Industry
Telecommunications
Telecommunications
No. of Employees
>200
>200
Address
AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd.
AnAnA Building: # 95, 3th Floor, Preah Norodom Blvd.
Job Detail
Hiring
Employee
Employee
Type of Employment
Full time
Full time
Job Location
Phnom Penh
Phnom Penh
Job Reference No.
PSO-7672-0919
PSO-7672-0919
Job Category
Customer Support & Client Care
Customer Support & Client Care
Company Industry
Telecommunications
Telecommunications
Apply to this position
Phone Support Officer
Summary of Position
MekongNet: currently, we are looking for a candidate in the position Senior Electrical Engineer.
Main Duties and Responsibilities
- Daily update customer feedback into system
- Key in information from Customers into system
- Respond to customer properly once complain exist
- Identity customer want and need
- Daily and weekly report customer feedback to leader and manager
- Follow up with dealer for checking the root cause of customer feedback/complain and pending issues
- Knowledge internet connection and other communication
- Resolve technical issues for customers on phone
- Connections for customer following to procedures
- Perform professional communication with customer by phone and email
- Provide 24/7 customer support and promptly respond to any customer
- Other task assigned by management
Shift Times:
- From 01:00 to 09:00
- From 09:00 to 09:00
Minimum Educational Level Required
Bachelor's Degree
Minimum Career Level Required
Fresh Graduate / Entry level
Languages Required
English
Other Requirements
- Associate or Bachelor Degree in information technology or other related fields
- Fresh Graduate students are encouraged to apply
- Able to speak English, Chinese speaking is a plus
- Knowledge of Computer (Word, Excel, Power point)
- Honest, flexible, Responsible, Hardworking, able to work under pressure
- Available to stand by and work on rotations
- Willing to work with customer complaints, and feedback
Application Deadline
Monday 30 September 2019
Apply to this position
Apply via email
Any enquiries? Call us : 023 22 44 22