Mad Monkey is a leading socially responsible hostel company, currently operating in Cambodia, Philippines, Thailand, Indonesia & Australia.

We are looking for Regional Customer Experience Manager to ensure the smooth and highly effective performance of the Customer Experience Leaders, CERS and VIGS. Through aligned recruitment, training, revenue maximization and people management. Building strong relationships of leadership internally and with suppliers by ensuring Mad Monkey core values; Curiosity, Positivity, Courage, Sincerity and family spirit have visibility within the business.

• Attracting, recruiting and managing CERS
• Praise and high five team- highlights good qualities (socializing, engagement, energy etc)
• Reviews and analyses current tours, experiences and activities value to the business, margins achieved and proposes/costs out new and engaging alternatives
• Making sure that you together with the other CERS, VIGs continually are making a significant influence in creating an awesome environment
• Provides dynamic consistent leadership to the team, developing a strong team culture in line with company values and ethos, which supports high levels of delivery, effective communication and knowledge sharing
• Proactively support the Company’s health and safety agenda

The Country Operations Manager

• Expatriate who has an interest in travel and has spent time within Cambodia or Southeast Asia
• Bachelor's Degree - in Tourism, Hospitality, Business, Marketing or a related field
• Proven experience in event organizing, planning and budgeting
• Proven leadership and project management and analytical skills
• Experience in the hospitality industry will be a plus
• Proven experience in supervising team and work in big scale of team or event
• Creative, innovative, well organized and detail oriented
• Excellent English communication and interpersonal skills
• Ability to handle multiple tasks and projects within timeline