An insurance broker in Cambodia is looking for a Sale Admin who will be in charge of Acting as an interface with the client after Sales process and ensuring the management of the contracts assigned to him/her. He/she will be based in Phnom Penh.

• Act as an interface between the Account Manager, the client and the insurance company, particularly during the start-up period of the contract
• Manage the day-to-day relationships with clients and insurance companies by phone and in writing
• Ensure the implementation of the contract
• Follow-up issuance of all documents related to the policy
• Verify all information on the policy (premium, benefits, list of insured, insured cards, etc.)  and ensure the proof reading of the contractual documents
• Help to solve billing problems
• Execute all changes requested on policies, monitor for reception of endorsements and review for accuracy upon receipt
• Prepare and attend client meetings
• Set up and provide to the client reports on his policy
• Respond promptly to customers’ inquiries
• Provide excellent customer service experience to all clients
• Handle, escalate and resolve client complaints
• Under the supervision of the Account Manager, answer simple requests from clients concerning guarantees and contracts
• Record, notify the claims and inform the client of the on-going actions
• Support the client with the claims process to provide required documents, follow-up with insurance company and report to client and Account Manager
• Assist in renewal process, manage the renewal of standard contracts with the insurer and the Account Manager
• Prepare weekly and monthly reports to the Account Manager
• Build and maintain professional communication with the client, insurer and internal management
• Prioritize work assignments to meet deadlines
• Provide timely feedback and action to ensure clients requirements are met and addressed with a sense of urgency
• Inform the client and the Account Manager of the on-going actions
• Inform the Account Manager of the difficulties encountered with an insurer or client
• File correspondence and other documents

• Bachelor degree/ Master in related field
• Computer Literate, Word, Excel, Power Point
• Client-oriented, innovative and quick-learning
• Be familiar with desktop applications and Be meticulous
• Organizational skills, Good interpersonal skills and Negotiating skills
• Be responsive
• Be able to work in a team