Our client is a luxury hospitality group in Cambodia. They are looking for a Spa Director who will be in charge of leading the operations and strategic decision in all the Spa activities. Maintaining the level of service and quality by ensuring sufficient human resources, training and monitoring of the activity and Maintaining a strict and permanent protocol of work with all team members Protocols shall be as per company requirements and updated according to managers needs and judgment. She/he will be based in Phnom Penh but flexible to travel around Cambodia.

+Train Staff and monitor internal skills 

• Ensure proper internal training and guarantee top quality (massage & treatment, receptionists welcoming, Spa cleanliness…)
• Establish the list of training needs from internal and external trainer and guarantee a proper schedule for each staff to reach the level of knowledge required
• Maintain a strict and permanent protocol of work with all team members Protocols shall be as per company requirements and updated according to managers needs and judgment

+Human Resource

• Ensure a permanent en sufficient recruitment of all operation staff in cooperation with the HR & Admin supervisor (Therapists, cleaners, supervisors, receptionist)
• Manage the team wisely, ensure the wellness of all team members and maintain a positive team spirit among all working shifts

+Therapists working performances

• Monitor with Spa manager assistant the staff rosters and performance in term of work quantity and quality
• Optimize the individual qualities of therapists to always achieve the best service to customers
• Control the therapist payroll report to be communicated to accounting before end of each month for salary payments

+Customers feedback

• Monitor the customers’ feedback either by collecting comments directly from customers after treatment, treatment questionnaire analysis through any public media

+Employee meeting

• Organize monthly employee meeting and edit the minutes to be communicated to all staff and management for close tracking of open issues and expectations
• Communicates clearly and directly with employees supervised concerning performance expectations, productivity, and accountability
• Addresses all aspects of human resource functions and employee reviews, conflict resolution and documentation
• Ensures that staff is fully knowledgeable on the use and benefits of services, products, programs, marketing and promotions Operational tasks
• Perform all booking and guest welcoming tasks, set up a room as per protocol, inventory of all material and all operations performed into the Spa service
• Control and optimize the expenses of the Spa operational costs, track all invoices and the daily expenses, stocks are controlled and protected
• Maintains a commitment to the company vision and the “spirit” of the organization

+Spa industry benchmark

• Observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be)
• Attend beneficial events for the company brand (Spa and nature) in cooperation with Sales Manager to promote the brand in any occasion
• Communicate and monitor with Spa team in order to report all maintenance details that needs improvement and follow up to maintain a good image

Reporting to CEO

• Bachelor degree in related field and related background in the same sector
• Good communication skills
• Strong Management skills
• Trustworthy, conscientious, strong commitment and Result oriented]
• Be a team leader and team player
• Should ensure that you are constantly built good relations with potential business partners whenever possible including keys suppliers as well as clients and potential clients
• Expected to identify and attend events that will strengthen these relationships such as, but not be limited to, networking functions, sales calls, road shows, seminars, training programs and trade events
• Able to Travel around the country