H F&B is one of Business Units in TH Group focusing on fast food service and restaurant. Our company is authorized food franchise brands of Carl's Jr from the US, Cold Stone Creamery from the US, Gyu-Kaku BBQ from Japan, On-Yasai Shabu Shabu soup from Japan, and Pappa Rich from Malaysia. Our goal is to provide our customers with the best quality food and service and develop ourselves to be the largest company in fast food and restaurant in Cambodia.
ក្រុមហ៊ុន
TH F&B Co., Ltd
អាជីវកម្ម
Food & Beverages
នយោជិក
>200
អាស័យដ្ឋាន
No. 225, the corner of St. 51 and St. 310, Sangkhat BKK1, Khan Chamkamon, Phnom Penh
ព័ត៌មានស្តីពីការងារ
ចំនួនបុគ្គលិកដែលត្រូវជួល
Employee
ពេលវេលាធ្វើការ
Full time
ទីតាំងកន្លែងធ្វើការ
Phnom Penh
លេខកូដការងារ
CSEM-8061-1219
ប្រភេទនៃការងារ
Customer Support & Client Care
អាជីវកម្ម
Food & Beverages
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Customer Experience Enhancement Manager

ការសង្ខេបពីមុខតំណែងការងារ

TH F&B is one of Business Units in TH Group focusing on fast food service and restaurant. Our company is authorized food franchise brands of Carl's Jr from the US, Cold Stone Creamery from the US, Gyu-Kaku BBQ from Japan, On-Yasai Shabu Shabu soup from Japan, and Pappa Rich from Malaysia. Our goal is to provide our customers with the best quality food and service and develop ourselves to be the largest company in fast food and restaurant in Cambodia.

កាតព្វកិច្ចនិងតួនាទី

  • Analyze customer expressions of dissatisfaction and complaints
  • Improve the level of customer satisfaction
  • Continually identify opportunities to improve the customer experience
  • Deliver change initiatives identified internally or from external good practice to support these opportunities
  • Create and provide information and training on initiatives and changes, so we create experts everywhere. This will include training on organization-wide services and products and skills development such and the development of interview, induction and PDP
  • Deliver Experience workshops for new starters
  • Facilitate Customer Experience focus groups with customers, volunteers and staff
  • Fully understand all internal and external legislation relevant to the role
  • Understand the importance of Customer Experience within the Company’s business plan and develop those opportunities to deliver continual improvements
  • Meet with staffs monthly to gain feedback and communicate initiatives
  • Observe and coach staff and volunteers to improve standards, knowledge, skills and behaviors
  • Present data, recommendations to stakeholders
  • Take lessons from highly regarded service providers in and outside our specialisms and industries and deliver an enhanced customer experience at all customer touch points
  • Work with customer groups to gain feedback and implement change initiatives
  • Work across teams to continually eliminate unnecessary processes and continually implement new ways to enhance the Experience
  • Complete additional reasonable request to support the business plan

កំរិតនៃការអប់រំ

Bachelor's Degree

កំរិតនៃតំណែងការងារ

Manager (Staff supervisor,...)

តំរូវការផ្សេងៗទៀត

  • Bachelor in hospitality or specialized in customer service
  • minimum 5 years in related experience
  • Excellent customer service skill
  • Very good communication in English and Khmer
  • Experience in customer data analysis
  • Positive attitude and be flexible

How to apply:

  • Interested Applicants please submit your CV update to email below!
  • Address: No. 225, the corner of St. 51 and St. 310, Sangkhat BKK1, Khan Chamkamon, Phnom Penh

រយៈពេលនៃការផុតកំនត់

Tuesday 21 January 2020


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Any enquiries? Call us : 023 22 44 22