Our client is an international bank in Cambodia. They are looking for a Customer Service Manager who will be in charge of the relationship management, ensuring superior customer experience and account opening. He/she will be based in Phnom Penh.

• Supervise the Greeter and activities at the Greeter Station
• Managing a team of Customer Service staff
• Opening of accounts
• Customer complaint and problem resolution (including escalation as appropriate) and ensuring their no-recurrence
• Responding to customer inquiries
• Staff training to ensure the highest standards of service and professionalism from all Branch staff working with the Branch Manager and all Direct Reports to the BM
• Review branch customer service procedures, policies and practices with a view to ensuring their relevance and a superior customer experience with each transaction and customer visit
• Ensuring all branch staff are up to speed with the Bank’s promotions, products and services
• Build community with Branch customers by organizing and participating in community activities and events
• Collect, collate and analyze branch MIS for productivity and service tracking

Report to Branch Manager

• 4-5 years of relevant experience as Customer Service Manager
• BSc degree in Finance, Accounting, Economics, Business or a related field
• Working knowledge with computers & banking applications/software
• Excellent communication & interpersonal skills (with English language skills preferably)
• Customer satisfaction orientation & sales competencies
• Ability to work in a goal oriented TEAM environment