Opennet (Internet Service Provider): currently, we are looking for a candidate in the position IT Support (On – Site).

• Install internet connection and other communication connections for customer following to procedures
• Resolve technical issues for customers on the phone and by visiting the customer’s site
• Keep records of service to customers
• Keep track of company stock/equipment and property
• Escalate and report issues and concerns to supervisor and manager as required
• Perform professional communication with customers by face to face, on the phone and email
• Provide details of potential customers or upgraded sales leads to the Sales Team
• Follow up processes, policies, and procedures

• 2nd year up to graduate bachelor degree in Computer Science or other related fields
• At least 6 months experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, XDSL, Fiber Optic and other internet related technologies
• Experience with common computer operating systems and Internet related 
• Applications e.g. Microsoft Windows, Internet Explorer, Emails
• Flexible to work on rotating schedule and travelling to work at the fields
• Be good at speaking and writing in English
• Be good at communication, initiative, patient, and problem solving
• Residential candidates are prioritized