Kingtel Communication Limited: currently, we are looking for a candidate in the position Network Operation Center (NOC) Officer.

• Monitoring network infrastructure and network devices (Router, Switch, Base station, and Customers connection), Huawei U2000 and power system
• Support customer over the phone, on the chat line or via email
• Follow up all customer complaints to ensure all complaints have been solved o time and in a professional manner
• Analyze problems of customers, perform troubleshooting, communicate with site technicians and other related departments. Able to produce first level troubleshooting on the system
• Identify and escalate prioritize issue to other related departments
• Prepare document and schedule for technical team
• Follow standard process and procedure 
• Complete call logs and produces all reports

• Preferable Bachelor of Computer Science or Tele Communication
• 1+ years of experience in related fill
• Technical knowledge and proficiency with LAN/WAN, VLAN, FTTH, Wireless network
• Excellent Analytical skills 
• Possess good interpersonal communications and negotiation skills
• Maintain stable performance under pressure.
• Good written, oral and listening skills in English