Our client provides custom-made financing solutions to client who wish to purchase goods and equipment (all movable assets). They are looking for an Operation Manager who will be in charge of Internal and External tasks, Sales, HR and Operation in the organization. He/she will be based in Phnom Penh. 

Internal

• Work closely with Lending Sales team on implementing the commercial strategy, deal approval, comment and advice to resolve customer’s loan, join meeting and discussion with key accounts or key customers and explore new customer or business partners 
• Work closely with Recovery and Collection teams to follow up on portfolio quality to ensure on time payment from customer without any issue
• Interact with Administration team to review and double check on customer’s loan documents and ensure customer’s documents are aligned with Lending Sales team. Monitor on documents process of Request Letter to explain on key concern of the business process
• Work closely with the Finance department to review on financial report and outstanding balance

External

• Communicate with all levels of clients including international, local companies, NGOs and potential customers and partners 
• Represent the company with National Bank of Cambodia
• Represent the Company with Cambodia Microfinance Association
• Liaise with lawyer in order to monitor litigations with customers

Sales

• Support the business development 
• Find new partners
• Ensure Customers’ satisfaction

IT

• Ensure IT systems are working properly
• Lead new IT projects

Operations

• Review credit applications before CM's review and improve the quality of this process 
• Collect weekly, monthly and quarterly reporting. Follow up action plans according to KPIs and reporting
• Oversee and coordinate relationship with the National Bank of Cambodia
• Make sure that policies and procedures are properly implemented within all departments

HR

• Set up training plan for the whole team 
• Set up objectives and do performance appraisal for the team

Report to Country Manager

• Bachelor or Master degree in business management or related field
• Experience with budgets and forecasting
• Multi-tasks and strong organizational skill
• On-demand in Cambodia and abroad
• Multi tasks and strong organizational skill
• Business Management Ethic and Analytical skills