CAMBODIAN SINGMENG TELEMEDIA CO., LTD. is looking for a Technical Support, ( Khmer / English / Chinese ). PP, BTB, SR, SHV.

• Provides answers to clients by identifying problems; researching answers; guiding client through corrective steps
• Accommodates client disabilities by recommending devices and techniques
• Maintains client confidence and protects operations by keeping information confidential
• Contributes to team effort by accomplishing related results as needed
• Provide support, including procedural documentation and relevant reports
• Walk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Conduct electrical safety checks on computer equipment
• Perform other tasks from manager

• At least 2 or 3 year experience
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• Problem solving skills and strong customer focus
• Good communication in English and Chinese