ACCELERATE YOUR CAREER – JOIN TELEDIRECT TODAY!

Be on the Top of the World! Be an advocate for safer online communities with exciting career opportunities overlooking Bangkok’s iconic skyline.

Our teams have a passion for innovative social products and how they help transform communities. Working cross-functionally with other stakeholders, they ensure that communities stay safe, share responsibly and respectfully to help make the world more open and connected.

• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about the client’s products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community in supporting the client’s mission
• Investigate and resolve issues that are reported such as requests for account support and reports of potentially abusive content
• Review reported content and respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce the client’s Terms of Use by carefully monitoring reports of abuse on the site
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global team

• Min. 1-year prior Operations experience in shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment
• Bachelor’s degree, or equivalent
• Excellent written and verbal communication skills in English and the Local language as applicable to the market the role supports
• High affinity and cultural awareness of political/social situation in Cambodia
• Must be wiling to work in Bangkok, Thailand