Our client is an automotive servicing company in Cambodia. They are looking for a Head of Technical Support and Training who will support the Technical Support, Training & Quality Control and to ensure services/products delivery meet quality and efficiency standards set by the company. He/she will be based in Phnom Penh.

Technical Support

• Design & conduct customized training programs using combination of theory & hands-on training and introduce continuous improvement in the same
• Equip students with the necessary knowledge to manufacture vehicles, diagnose & repair real automotive problems
• Utilize a variety of the training methodologies, techniques, concepts, learning tools, and practices to ensure maximum effectiveness of training programs
• Maintain a keen understanding of training trends, developments and best practices
• Create and maintain a positive and professional interactive learning environment
• Integrate learning from customers, competitors, other industries, industry groups, and professional training to continuously improve program quality
• Implements and evaluates standardized instructional practices

Technical Training

• Assess training needs and develop technical training courses for all levels (beginner, intermediate and advanced)
• Ensure all new hires undergo basic technical training (e.g. on computer setup and security guidelines)
• Schedule in-house educational sessions using e-learning platforms
• Measure improvements in employees’ job performance at the end of each course
• Gather feedback from trainees and instructors and recommend suggestions to the learning process
• Deploy training to targeted personnel
• Prepare training material and classroom agenda
• Design computer-based and multimedia curriculum
• Continuously enhance technical instructional delivery and presentation skills
• Mentor other instructors in the subject matter, content, and course delivery techniques for assigned technical courses
• Test process with different subjects
• Manage the training program in accordance with business needs, regulatory requirements, and Quality Management System

Quality Control

• Determine, negotiate and agree on in-house quality procedures, standards and specifications
• Assess customer requirements and ensure that these are met
• Specify and set customers service standards
• Ensure that all garage operation processes comply with standards at both national and international level
• Act as a catalyst for change and improvement in performance and quality
• Direct objectives to maximize profitability
• Record, analyze and distribute statistical information, technical reports, customer charter
• Perform other ad hoc tasks as required by Management

• Chief Operations Officer

• At least a Bachelor degree in automotive engineering or related fields
• Able to speak and write in khmer and English
• Proficiency in MS Office
• 5-7 years of experience in designing and implementing employee development programs
• Has strong strategic thinking, problem solving, team work, coaching and mentoring skills