Our client is a technology company from Singapore which provide software systems and integration for third parties such as banks, lending institution and utilities. Recently, they are seeking for an Integration Specialist who will be responsible for being the technical liaison for deploying the product during on‐site integration, for providing technical support and troubleshooting issues directly with partners. Additionally, the Integration Specialist will also cross‐train in other aspects of launching and servicing our partners in order to provide a high quality, expedited deployment. He/she will be based in Phnom Penh.

• Integration support for deployments
• Deploy and assist with the design of new on premise infrastructure
• Provide technical requirements related to on-site deployments to Sales and Engineering teams to aid in developing scopes of work
• Develop and enforce deployment best practices both internally and with partners to standardize our processes
• Attend on-site client meetings, including client kick-off meetings, to facilitate communication and expedite deployments
• Manage responses to client requests such as completing IT questionnaires, developing process flow diagrams, and formulating architecture diagrams

Product deployments

• Write technical specifications for developers, translating partner needs to tangible product configuration
• Configure partners, campaigns and environments needed for product delivery
• Provide Level 1 support to regional partners, and provide Level 2 support when necessary to solve the reported issues. Escalate as needed to Level 3
• Act as the Point of Contact (POC) for the company, manage complex implementations, resolve project issues, mitigate risks, and manage scope change request
• Provide status reporting on schedule, resources, and key decisions, and milestone delivery

Report to Engineering Director

• 3-5 years’ experience in Linux system administration, including network layer VPNs and firewall configuration
• 2 years’ experience in system administration of Cloud Systems
• Experience with Docker and Kubernetes and other scripting languages such as python or node.js is an advantage
• Integration support for various deployments including on-site infrastructure
• Programming skills (Python, Android)
• Linux system administration, including network layer VPNs and firewall configuration
• Configure partners, campaigns and environments needed for product delivery
• Write technical specifications for developers, translating partner needs to tangible product configuration
• Ability to work well with external client
• Excellent English communication skills
• Strong analytical and troubleshooting skills