Our client is a technology company from Singapore which provide software systems and integration for third parties such as banks, lending institution and utilities. Recently, they are seeking for a Loan Operation Manager who will be responsible for overall loan operations management includes boarding, servicing, accounting and reporting functions for the company’s loan portfolio, design and administer system processes and procedures to ensure accurate and timely processing. He/she will be based in Phnom Penh.

• Maintain and demonstrate proficiency with loan software applications (LendFoundry)
• Work with system providers to utilize applications to fullest capacity, streamlining processes and procedures, ensuring accuracy and compliance
• Analyze, prepare, train for periodic updates to system software, and verify that enhancements are working correctly. Assist with system parameters and design to meet the needs of multiple departments. Manage user security access
• Direct loan input (system boarding) and verification procedures for all loans. Ensure proper segregation of duties, develop and maintain work flows for all stages of loan input
• Supervise the processing of loans in non-accrual, charge-offs or OREO status. Prepare related reports and administer system
• Supervise all aspects of the loan operations (portfolio and sold). This supervision includes posting of payment, payoffs, escrow accounting, escrow analysis, draw request, balancing, disbursing loan funds
• Stay current on compliance and regulations by attending seminars and reading available information. Ensure necessary changes or recommendations have been implemented as directed
• Participates in the review and recommendations of operational systems and procedures
• Interviewing, hiring and training employees; planning, assigning, and directing work; employee performance management; addressing complaints and resolving problems
• Successfully interact with operation staff to improve accuracy and efficiencies
• Conduct various assessments and audits to ensure department procedures are achieving accurate and desired results

Report to Chief Financial Officer/Vice President

• At least 3 years of supervisory and leadership experience and relevant loan operations management with more than 6 years of banking experience preferred
• Detailed knowledge of lending products, including residential, commercial, consumer and leasing
• Experience in solving practical problems and deal with a variety of variables in situations where only limited standardization exists
• Experience in developing, training, leading, inspiring and motivating teams
• Ability to analyze and calculate figures and amounts on complex loan transactions
• Demonstrated ability to digest complex issues and develop creative solutions
• Excellent organization, communication, decision-making, problem-solving skills with the ability to multi-task in a fast pace environment
• Strong analytical skill and customer service
• Strong knowledge of PC skills including Microsoft products