Medic'Air, a medical assistance company based in France, is developing its activity in Asia with a new office in Phnom Penh. We are recruiting a full-time telephone operator’s staff in order to handle the requests of our customers and their subscribers. Services are provided 24/7, 365 days a year. The position consists of alternating shift work (day/night and week/weekend). An initial training of two months and continuous training is provided by our teams.

• Handle incoming calls.
• Investigate and provide solutions to customers' problems, which may be complex or long-standing problems that require special handling.
• Organization of medical appointments.
• Handle medical cases.
• Handle medical expenses.
• Organization of medical evacuation to the native country.
• Perform other tasks as assigned by management from time to time.

The work is done under the supervision of the nurses over Asia and/or the doctor in Paris.

• Male or female.
• +/- 30 years.
• Language skills: fluent in English – speaking, reading and writing.
• Other languages welcome Japanese, Mandarin.

Personals skills:

• No specific or medical background or diploma required.
• University degree required.
• Possess a customer-oriented personality.
• Excellent interpersonal, communication and problem-solving skills.
• Demonstrate initiative, commitment, and responsibility.
• Attention to details and accuracy.