Job Detail
Type of Employment
Full time
Job Location
Phnom Penh
Salary Range
Job Reference No.
Job Category
Customer Support & Client Care
Company Industry
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Phone Operator

Summary of Position

Medic'Air, a medical assistance company based in France, is developing its activity in Asia with a new office in Phnom Penh. We are recruiting a full-time telephone operator’s staff in order to handle the requests of our customers and their subscribers. Services are provided 24/7, 365 days a year. The position consists of alternating shift work (day/night and week/weekend). An initial training of two months and continuous training is provided by our teams.

Main Duties and Responsibilities

  • Handle incoming calls.
  • Investigate and provide solutions to customers' problems, which may be complex or long-standing problems that require special handling.
  • Organization of medical appointments.
  • Handle medical cases.
  • Handle medical expenses.
  • Organization of medical evacuation to the native country.
  • Perform other tasks as assigned by management from time to time.

Team Size


Reporting to

The work is done under the supervision of the nurses over Asia and/or the doctor in Paris.

Minimum Career Level Required

Fresh Graduate / Entry level

Languages Required

Required : Khmer - English
Desirable : Chinese-Japanese-Others

Other Requirements

  • Male or female.
  • +/- 30 years.
  • Language skills: fluent in English – speaking, reading and writing.
  • Other languages welcome Japanese, Mandarin.

Personals skills:

  • No specific or medical background or diploma required.
  • University degree required.
  • Possess a customer-oriented personality.
  • Excellent interpersonal, communication and problem-solving skills.
  • Demonstrate initiative, commitment, and responsibility.
  • Attention to details and accuracy.

Application Deadline

Monday 30 March 2020

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Any enquiries? Call us : 023 22 44 22