We are looking for an organized, efficient Sales Support Specialist to be responsible for administrative duties and assisting the sales department in gaining and support customers. The Sales Support Specialist's responsibilities include training and support for our clients, tracking sales leads, providing customer service, and managing customer accounts.  You should also demonstrate excellent interpersonal, communication, and customer service skills.

 

• Answering customer inquiries, scheduling meetings and sales appointments, and following up with customers about their account status
• Provide Support/Training for new customers on how to use our technology
• Compile a daily list of sales leads, delegating leads to the sales department, and providing sales data and guides to the sales department
• Recording sales trends and liaising with account managers to develop sales strategies
• Creating and processing orders in a timely manner, processing requests for rush orders, and reviewing pending orders and customer requests to ensure customer satisfaction
• Managing customer accounts, following up with customers for administrative purposes, and providing troubleshooting assistance for orders, account statuses, and other problems
• Performing data entry tasks for sales figures, metrics, and other relevant information and maintaining an organized and accessible filing system
• Handling administrative duties for the company and its executives and management teams
• Scheduling customer meetings and conferences
• Reporting any unusual activity to your supervisors

• Post-Secondary education equivalent
• A Bachelor's or Associate's degree in Marketing, Business, or a related field may  be advantageous
• Experience in administration and high-volume office work may be advantageous
• Strong analytical, organizational, and time management skills
• Excellent team working, motivational, interpersonal, communication, and customer service skills
• The ability to multitask and quickly switch your focus
• Computer literacy, IT skills, and typing skills
• An understanding of sales principles and customer service practices
• Native Khmer speaker with good command of English language