Saint Blanquat & A. is a professional Human Resources & Management Consultancy based in Cambodia. We are recognised in Cambodia for our capacity to hunt the highest profiles for CEO, Managing Director and other senior and middle management positions. We study profiles, identify skills and reflect individual and collective processes to maximise the efficiency of organisations. We work at international standards and our approach is completely confidential.
Company Industry
Human Resources
No. of Employees
#7B, Street 81
Phnom Penh
Job Detail
Type of Employment
Full time
Job Location
Phnom Penh
Salary Range
Job Reference No.
Job Category
IT & Software Development
Company Industry
Banking, Financial Services
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Senior IT Operation

Summary of Position

Our client is a leading microfinance institution that contributes to the economic and social development of Cambodia by providing a wide range of financial services to meet the needs of the large targeted customers. Currently, they are seeking a Senior Officer, IT Operations who will manage and drive reporting system and core banking system (CBS)/T24 operations, working with the IT Operations Manager to ensure operational excellence through consistent and effective service delivery and continuous improvement. He/she will be based in Phnom Penh.

Main Duties and Responsibilities

  • Implement and report on production systems and service operations (T24, mobile financial services [MFS], ATM Switch, reporting system), processes and procedures, problems, incidents and escalation management, adhering to information security and ITIL standards to offer proactive, secure and high quality services
  • Execute and manage proof-of-concept for automating T24 services, MFS, ATM Switch and reporting system, and submit results to IT Operations Manager, Head of IT Infrastructure and Operations and other related stakeholders for validation
  • Monitor T24 operational services, MFS, ATM Switch, reporting system KPIs, report on exceptions and corrective actions initiated
  • Lead in coordinating release management and code/application promotion with Applications Development and Support units, ensuring accurate and timely deployment
  • Troubleshoot problems and propose solutions for issues related to production systems, validate with respective manager before applying the validated solution
  • Provide third level technical support to T24, MFS, ATM Switch and reporting system and interface with TEMENOS for vendor support to resolve issues based on agreed internal and external SLAs
  • Manage the installation of patches and T24 version upgrades, maintaining the system at the correct version level product feature offerings and issue resolution needs
  • Deploy new updates of MFS, ATM Switch, reporting system/SQL scripts from software development team and vendors following IT Operational Guidelines and SLAs
  • Monitor performance of all applications and propose upgrading or optimizing of support by IT programmer
  • Administer the RDBMS, and maintain the reporting system and database by archiving data in accordance with proper process and scheduling
  • Develop document and implement T24 backup/restore procedures and processes, ensuring proper scheduling, verification, cycles, media, retention, logs, copies and storage policy have been applied

Reporting to

Senior Manager, IT Operations

Other Requirements

  • Degree in information Technology, Computer Science or related fields
  • Minimum 2 years of work experience in IT programming
  • Experience in T24/JBASE development and third party interfacing
  • Knowledge in WEB based application development, Java, HTML, VB.NET, ASP.NET, C#, Linux, MS SQL Server, and SQL Reporting service
  • English proficient

Application Deadline

This employer is still looking for candidates. Send your application now.

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