Saint Blanquat & A. is a professional Human Resources & Management Consultancy based in Cambodia. We are recognised in Cambodia for our capacity to hunt the highest profiles for CEO, Managing Director and other senior and middle management positions. We study profiles, identify skills and reflect individual and collective processes to maximise the efficiency of organisations. We work at international standards and our approach is completely confidential.
Company Industry
Human Resources
No. of Employees
#7B, Street 81
Phnom Penh
Job Detail
Type of Employment
Full time
Job Location
Phnom Penh
Salary Range
Job Reference No.
Job Category
Customer Support & Client Care
Company Industry
Banking, Financial Services
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Senior Manager, Customer Service

Summary of Position

Our client is a well-known Microfinance Institution in Cambodia. They are looking for a Senior Manager, Customer Service who will manage and lead the customer service team and also develop, improve and update customer service and product policies with effective communication plan. He/she will be based in Phnom Penh.

Main Duties and Responsibilities

  • Develops and manages the implementation of customer experience policy and guideline to increase customer value that can build customer loyalty and business sustainability
  • Initiates activities to promote and/or motivate branch staff to improve customer service satisfaction ratings
  • Organizes surveys and collects current information about the service quality of other MFIs and companies to improve our customer service and satisfaction ratings
  • Controls call center, complaints, channels, services standards and customer relationships by responding in professional and efficient manner to customers via user-friendly standard operation procedure and complaint management systems
  • Leads, coaches and guides subordinate to improve and upgrade their capabilities in performing their jobs up to the expectations
  • Provide ongoing coaching and practical experience to develop a high-performing team

Reporting to

  • Head, Marketing

Other Requirements

  • Degree in Business Administration, Marketing, Management and other related fields
  • Good communication, social/ customer relation, problem solving, interpersonal skills
  • Good management, analytical, critical and strategically thinking skills and able to work under pressure
  • Minimum 4- 5 years of work experience in Marketing and Customer service management with 2-3 years of work experience in project management and first level management
  • Able to lead and strategize overall customer service mandate and draft the customer service working guideline and policy
  • Very good verbal and written communication in both Khmer and English

Application Deadline

This employer is still looking for candidates. Send your application now.

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Any enquiries? Call us : 023 22 44 22