A Cambodian sheltering cocooning Spas is looking for a Spa Manager. The Spa Manager will be in charge of leading the operations and strategic decision in all the Spa activities. Maintaining the level of service and quality by ensuring sufficient human resources, training and monitoring of the activity. She/he will be based in Phnom Penh. 

Train Staff and monitor internal skills

• Ensure proper internal training and guarantee top quality (massage & treatment, receptionists welcoming, Spa cleanliness…)
• Establish the list of training needs from internal and external trainer and guarantee a proper schedule for each staff to reach the level of knowledge required (Staff progression list, training schedules monitoring, external trainer contact and quotation)
• Maintain a strict and permanent protocol of work with all team members Protocols shall be as per company requirements and updated according to managers needs and judgment

Human resources

• Ensure a permanent en sufficient recruitment of all operation staff in cooperation with the HR & Admin supervisor (Therapists, cleaners, supervisors, receptionist)
• Manage the team wisely, ensure the wellness of all team members and maintain a positive team spirit among all working shifts

Reporting

•  Daily/ weekly / monthly/ yearly Sales report and Marketing & promotion report

Therapists working performances

• Monitor with Spa manager assistant the staff rosters and performance in term of work quantity and quality
• Optimize the individual qualities of therapists to always achieve the best service to customers
• Control the therapist payroll report to be communicated to accounting before end of each month for salary payments

Customers feedback

• Monitor the customers’ feedback either by collecting comments directly from customers after treatment, treatment questionnaire analysis through trip advisor or any public media

Employee meeting

• Organize monthly employee meeting and edit the minutes to be communicated to all staff and management for close tracking of open issues and expectations
• Communicates clearly and directly with employees supervised concerning performance expectations, productivity, and accountability
• Addresses all aspects of human resource functions and employee reviews, conflict resolution and documentation
• Ensures that staff is fully knowledgeable on the use and benefits of services, products, programs, marketing and promotions Operational tasks
• Perform all booking and guest welcoming tasks, set up a room as per protocol, inventory of all material and all operations performed into the Spa service
• Control and optimize the expenses of the Spa operational costs, track all invoices and the daily expenses, stocks are controlled and protected
• Maintains a commitment to the company vision and the “spirit” of the organization

Spa industry benchmark

• Observes matters pertaining to competition (sites, prices, services offered on a regular basis – quarterly or more often if need to be)
• Attend beneficial events for the company brand (Spa and nature) in cooperation with Sales Manager to promote the brand in any occasion: Eurocham, CCFC, Ministry of Commerce or Tourism, District sellers community
• Communicate and monitor with Spa team in order to report all maintenance details that needs improvement and follow up to maintain a good image 

To the General Manager

• Bachelor degree in related field and related background in the same sector
• Strong Management skill
• Trustworthy, conscientious, strong commitment and Result oriented
• Be a team leader and a team player