Company Industry
Computer and IT Services
No. 50,Conner of st.516&317 , Boeung Kak 1, Toul Kork,Phnom Penh
Job Detail
Type of Employment
Full time
Job Location
Phnom Penh
Salary Range
Job Reference No.
Job Category
IT & Software Development
Company Industry
Computer and IT Services
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Support Manager (Assistant IT Manager)

Summary of Position

Flexible Solution Cambodia: Currently, we are looking for a Support Manager (Assistant IT Manager).

Main Duties and Responsibilities

  • Pride themselves on their ability to deliver extraordinary levels of customer and provide creative solutions to our guests.
  • Diagnosing, troubleshooting, and developing new solutions that solve the root cause of customer problems in tickets elevated from our L1 support team.
  • Writing step-by-step processes, technical solutions, and ticket updates to customers using clear and concise English.
  • Learning new products quickly and effectively. When given access to user and developer documentation, knowledge base articles, source code, and infrastructure be able to develop a layered understanding of how the product works end-to-end.

Minimum Educational Level Required

Bachelor's Degree

Languages Required


Other Requirements

  • Bachelor in information technology field
  • Working experiences at least 4 years in same or similar field
  • 2+ years of experience with customer-facing support
  • 2+ years of experience with software development
  • Good in Khmer language both verbal and written and can communicate in English
  • Ability to perform under pressure
  • Good Health condition
  • Able to be self-learning
  • Provide are highly technical, but a customer-focused approach to ticket handling is essential to provide a great experience.

Application Deadline

Thursday 12 November 2020

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Any enquiries? Call us : 023 22 44 22