#46a, Monivong Blvd, Sangkat Sras Chork, Khan Daun Penh, Phnom Penh
Job Detail
Type of Employment
Full time
Job Location
Phnom Penh
Job Reference No.
Job Category
Sales, Retail & Business Development
Company Industry
Wholesale Trade and Import-Export
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Call Contact Consultant

Summary of Position

Bright Victory Mekong Petroleum Import & Export Co., Ltd (BVM) is a petroleum importer operating in Cambodia since 2008 by providing quality gasoil and gasoline nationwide. We are looking for a Call Contact Consultant who will be based in Head Office to support and grow our business. It is expected to be filled as soon as possible. 


Main Duties and Responsibilities

1. Inbound Call

  • Respond to customer inquiries by following the customer service standard and script provided by Bright Victory Mekong Petroleum Import Export Co., Ltd
  • Research required information using available resources if assigned by the Head of Department
  • Handle/resolve customer complaints (if doable in your level) and/or identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to
  • Perform your role and contact point from the client to follow up and close the complaint/issue
  • Follow-up customer calls where necessary
  • Provide customers with product and service information, terms and conditions if asked by the client
  • Route calls to appropriate departments if a query/complaint is not manageable within your discretion
  • Complete call logs and prepare call reports on the timely manner

2. Outbound Call

  • Contact client by phone to survey about the service and product provided by the company
  • Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Sales Rep
  • Monitor GPS and produce daily GPS report
  • Contact the driver and client to ensure goods and services are delivered as planned
  • Keep up to date with the company’s products suite and marketing campaigns to ensure superior product knowledge

Minimum Educational Level Required

Bachelor's Degree

Minimum Career Level Required

Experienced (Non-manager)

Other Requirements

  • Degree in Sales & Marketing or Business Administration
  • At least 2 years working in sale, sale admin or related fields; related experience is an advantage
  • Ability to work effectively in a team environment
  • Sound written and verbal communication skills
  • Organizational and time management skills
  • High degree of self-motivation and excellent interpersonal skills
  • Effective communication and problem - solving skills
  • Good English proficiency and knowledge of MS Office such as Word, Excel, Powerpoint, etc


Application Deadline

Sunday 17 May 2020

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Any enquiries? Call us : 023 22 44 22