Bright Victory Mekong Petroleum Import & Export Co., Ltd (BVM) is a petroleum importer operating in Cambodia since 2008 by providing quality gasoil and gasoline nationwide. We are looking for a Call Contact Consultant who will be based in Head Office to support and grow our business. It is expected to be filled as soon as possible. 

1. Inbound Call

• Respond to customer inquiries by following the customer service standard and script provided by Bright Victory Mekong Petroleum Import Export Co., Ltd
• Research required information using available resources if assigned by the Head of Department
• Handle/resolve customer complaints (if doable in your level) and/or identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to
• Perform your role and contact point from the client to follow up and close the complaint/issue
• Follow-up customer calls where necessary
• Provide customers with product and service information, terms and conditions if asked by the client
• Route calls to appropriate departments if a query/complaint is not manageable within your discretion
• Complete call logs and prepare call reports on the timely manner

2. Outbound Call

• Contact client by phone to survey about the service and product provided by the company
• Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Sales Rep
• Monitor GPS and produce daily GPS report
• Contact the driver and client to ensure goods and services are delivered as planned
• Keep up to date with the company’s products suite and marketing campaigns to ensure superior product knowledge

• Degree in Sales & Marketing or Business Administration
• At least 2 years working in sale, sale admin or related fields; related experience is an advantage
• Ability to work effectively in a team environment
• Sound written and verbal communication skills
• Organizational and time management skills
• High degree of self-motivation and excellent interpersonal skills
• Effective communication and problem - solving skills
• Good English proficiency and knowledge of MS Office such as Word, Excel, Powerpoint, etc