Company Industry
Telecommunications
Address
#29, Street 592, Sangkat Boeung Kok II,
Khan Toul Kork, Phnom Penh, Cambodia
Job Detail
Hiring
Employee
Type of Employment
Full time
Job Location
Kampong Speu
Banteay Meanchey
Phnom Penh
Job Reference No.
CS-7887-1119
Job Category
Customer Support & Client Care
Company Industry
Telecommunications
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Customer Service Agent, ( Khmer / English / Chinese ). Phnom Penh/Poipet/Sihanouk Ville

Summary of Position

CAMBODIAN SINGMENG TELEMEDIA CO., LTD: currently, we are looking for a candidate in the position Customer Service Agent, ( Khmer / English / Chinese ). Phnom Penh/Poipet/Sihanouk Ville.

Main Duties and Responsibilities

❖Attracts potential customers by answering product and service questions; suggesting information about other products and services
❖Opens customer accounts by recording account information
❖Maintains customer records by updating account information
❖Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
❖Maintains financial accounts by processing customer adjustments
❖Recommends potential products or services to management by collecting customer information and analyzing customer needs
❖Prepares product or service reports by collecting and analyzing customer information
❖Contributes to team effort by accomplishing related results as needed
❖Ensure customer satisfaction and provide professional customer support
❖Other tasks from manager

Minimum Educational Level Required

Bachelor's Degree

Minimum Career Level Required

Experienced (Non-manager)

Languages Required

Khmer / English / Chinese

Other Requirements

❖At least 2 or 3-year experience
❖Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
❖Problem solving skills and strong customer focus
❖Good communication in Khmer, English and Chinese speaking a must

Application Deadline

Monday 09 December 2019


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Any enquiries? Call us : 023 22 44 22