Company Industry
Wholesale Trade and Import-Export
No. of Employees
VTrust Tower- 7th floor, No. Plot A, Street 169, Phum 12, Sangkat Vealvong, Khan 7 Makara Cambodia.
Job Detail
Type of Employment
Full time
Job Location
Phnom Penh
Job Reference No.
Job Category
Customer Support & Client Care
Company Industry
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Customer Service Executive

Summary of Position

The core purpose of this role is to provide consistent, high quality customer service for Customer, who value long term relationships and buy customized processes and solutions. The Customer Service associate will be the first point of contact for all queries related to the Customer.

Main Duties and Responsibilities

  • Attend to customer requests and all issues related Import cargoes via call, email, fax and any possible channels within agreed timelines
  • Attend daily payment application
  • Closely coordinate with Finance and Global Service Centers (GSC) team for collection reconciliation
  • Reach out timely to other destinations and functions in order to have timely coordination on solution offering to customers, if required
  • Coordinate within Customer Service Team on Customer Service performance improvement plan, follow up, action plan to improvement and target achievements
  • Working overtime as per task distribution and as required
  • Perform other tasks as assigned by Supervisor, Customer Service Manager

Other Requirements

  • Fresh graduate in Business administration, Marketing, English, equivalent
  • Experience in the logistics sector with Customer facing experience is preferable
  • Good command of English language (Speaking & Writing)
  • Computer literate (Microsoft Word, Excel, Outlook, PowerPoint, etc.)
  • Ability to give and receive accurate information with mature understanding
  • Ability to analyses problems and find effective solutions proactively

Core Competencies

  • Teamwork / Collaboration
  • A high level of integrity
  • Customer service oriented
  • Interpersonal skills
  • Strong commitment

Application Deadline

This employer is still looking for candidates. Send your application now.

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Any enquiries? Call us : 023 22 44 22