The core purpose of this role is to provide consistent, high quality customer service for Customer, who value long term relationships and buy customized processes and solutions. The Customer Service associate will be the first point of contact for all queries related to the Customer.

• Attend to customer requests and all issues related Import cargoes via call, email, fax and any possible channels within agreed timelines
• Attend daily payment application
• Closely coordinate with Finance and Global Service Centers (GSC) team for collection reconciliation
• Reach out timely to other destinations and functions in order to have timely coordination on solution offering to customers, if required
• Coordinate within Customer Service Team on Customer Service performance improvement plan, follow up, action plan to improvement and target achievements
• Working overtime as per task distribution and as required
• Perform other tasks as assigned by Supervisor, Customer Service Manager

• Fresh graduate in Business administration, Marketing, English, equivalent
• Experience in the logistics sector with Customer facing experience is preferable
• Good command of English language (Speaking & Writing)
• Computer literate (Microsoft Word, Excel, Outlook, PowerPoint, etc.)
• Ability to give and receive accurate information with mature understanding
• Ability to analyses problems and find effective solutions proactively

Core Competencies

• Teamwork / Collaboration
• A high level of integrity
• Customer service oriented
• Interpersonal skills
• Strong commitment