The Operations Associate will be responsible for planning & executing operational activities related to Sea Operations involving all the file management & operations activities post-booking.

The incumbent has to act as the owner of the job file and will also be responsible for creating & updating of shipping documents & Customer Invoices in the system.

• Ensure Bill Apply Certificate of Origin is provided to Customer timely and accurately
• Send draft Freight Cargo Receipt (FCR)/ House Bill of Lading (HBL) to the customer for verification
• Confirm carrier bill of lading in accordance with SOP (Standard Operations Procedure) requirement
• Amend FCR/HBL/ Master Bill of Lading (MBL) if required and prepare the final FCR/HBL/MBL
• Properly manage the file and ensure the correct version is saved as necessary for the future usage
• Input Original FCR/HBL reference number in a timely and accurate manner and inform to counter for printing and issuance
• Closely follow up with customer for document submission as required by the client
• Ensure the document is checked, verified, sort and count accurately before upload/dispatch to the client
• Timely send DNN (Document Delay Notice) as per clients requirement
• Drive closure for any outstanding tasks/issues
• Problem-solving by involving/communicating with relevant stakeholders to ensure we all aware and know what action to be taken from each function
• Submit pre-alert to the destination
• Liaise with Customer Service in case of any missing information/ input

• Fresh graduate / Bachelor degree holder in Business Administration or any discipline
• At least 1 years’ experience in Operations / Customer service teams in the freight forwarding sector is preferable
• Comprehensive English communication
• Good computer literate especially Microsoft Excel and Microsoft Outlook
• Dynamic, rigorous, open-minded, highly committed and timely manner
• Good team player and interpersonal skill
• Well organized when working under pressure