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Company Industry
Tourism
Hospitality
Tourism
Hospitality
Address
Alameda Dr.Carlos D’Assumpcao No.263, 12 Andar M-P, Edif.China Civil Plaza, Macau.
Alameda Dr.Carlos D’Assumpcao No.263, 12 Andar M-P, Edif.China Civil Plaza, Macau.
Job Detail
Hiring
Employee
Employee
Type of Employment
Full time
Full time
Job Location
Phnom Penh
Phnom Penh
Job Reference No.
GSM-6616-1118
GSM-6616-1118
Company Industry
Tourism
Hospitality
Tourism
Hospitality
Apply to this position
Guest Services Manager
Summary of Position
Suncity Group is one of Asia's leading VIP services and entertainment conglomerates. Adhering to the spirit of "Innovation with diversity, strive for success", the Group keeps improving over the years and serves the guests with a range of high-end entertainments. The scope of its business covers tourism, film production, concert and event planning, food and beverage, luxury goods, auction, management and consultancy services for integrated resorts, finance, real estate development and so on. As a Macau's enterprise, Suncity Group has been dedicated to promoting the entertainment worldwide as to bring Macau and the Group toward a brand-new page. Currently, I am looking for a Guest Services Manager.
Main Duties and Responsibilities
- Familiarize with and guide the attendant to handle all daily reservations (Including: Hotel Rooms, Air tickets, Ferry Tickets, Helicopter Tickets, Limousine, Restaurants, Tickets, APP booking…etc)
- Answer the VIP guest inquiries in a timely and professional manner
- Anticipate and address guest’s service needs
- Deal with emergencies and complaints
- Maintain good communication and cooperation with all relevant departments of the company
- Update all operational data to ensure it is accurate and up-to-date
- Supervise the work of employees and provide feedback and counsel to improve efficiency and effectiveness
- Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment
- Perform other job task assigned by supervisor
Experience Required
2 year work experience with hotel or booking
Minimum Educational Level Required
Bachelor's Degree
Languages Required
Proficiency in English and Chinese
Other Requirements
- Chinese computer input method
- Proficient in MS Office software application
Application Deadline
Wednesday 23 January 2019
Apply to this position
Apply via email
Any enquiries? Call us : 023 22 44 22