Bright Victory Mekong Petroleum Import & Export Co., Ltd (BVM) is a petroleum importer operating in Cambodia since 2008 by providing quality gasoil and gasoline nationwide. We are looking for a Call Contact Agent who will be based in Head Office to support and grow our business. It is expected to be filled as soon as possible.

Inbound Call

• Respond to customer inquiries by following the customer service standard and script provided by Bright Victory Mekong Petroleum Import Export Co., Ltd
• Research required information using available resources if assigned by the Head of Department
• Handle/resolve customer complaints (if doable in your level) and/or identify and escalate priority issues/complaints to the right person of the units which a complaint/issue raised to
• Perform your role and contact point from the client to follow up and close the complaint/issue
• Follow-up customer calls where necessary
• Provide customers with product and service information, terms and conditions if asked by the client
• Route calls to appropriate departments if a query/complaint is not manageable within your discretion
• Complete call logs and prepare call reports on the timely manner

Outbound Call

• Contact client by phone to survey about the service and product provided by the company
• Describe products and services, respond to questions, identify for the opportunity for sales, obtain customer information, and refer sales opportunity to Sales Rep
• Monitor GPS and produce daily GPS report
• Contact the driver and client to ensure goods and services are delivered as planned
• Keep up to date with the company’s products suite and marketing campaigns to ensure superior product knowledge

• Degree in Sales & Marketing or Business Administration
• Graduated from Marketing, Business Administration, or Communication-related field. University Student in year 3 and 4 are also welcome to apply 
• Experience in Call Centre Service or Customer Care Service is highly encouraged to apply 
• Ability to work effectively in a team environment 
• Ability to communicate well through phone call and to solve the problem effectively
• Hard-working and have a high commitment toward work
• Effective interpersonal communication and problem-solving skills
• Ability to use English and knowledge of MS Office such as Word, Excel, Powerpoint, etc