Teleperformance Malaysia SDN BHD: Currently, we are looking for a Customer Success Specialist [Khmer, Lao, Burmese].

• Provide timely support to customers through available communication channels.
• Handle customer’s concerns positively and professionally.
• Identify and escalate priority issues through proper channels when necessary.
• Works with other team members in identifying better ways in providing better customer support.
• Participate in additional training courses as required.
• Maintains and improves quality of service by giving recommendations.
• Keeps job knowledge up to date by attending upskill trainig to improve skills.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies set by the company.

• Education level of Degree or above
• Minimum command of English
• Additional language skills for Thai, Lao and Burmese will be an advantage
• Prior working experiences in Call Center will be a plus
• Familiar and interested in Social Media Platforms: Facebook, Intagram, etc.
• Possess professional customer service skills; solutions mindset, multi-tasking, passion for customers and ability to deliver great customer experience.
• Ability to follow process and collaborate effectively to work in a team
• Excellent skills in communication, logical reasoning and creative thinking
• Fast learner with strong interests in public cloud products and technologies