Phnom Penh Era Hotel
Hospitality
#44, St. 163, Village 3, Sangkat Olympic, Khan Chamkar Morn, Phnom Penh.
Employee
Full time
Phnom Penh
$150 - $250
FA-7121-0519
Food Service & Hospitality
Hospitality
Frontdesk Agent
ការសង្ខេបពីមុខតំណែងការងារ
Greet customers and other visitors and arrange for transportation services when needed. Direct visitors by maintaining employee and department directories. May operate a switchboard to route incoming calls and place outgoing calls. Maintain security by following procedures, monitoring logbook and issuing visitor badges.
Requires a high school diploma or its equivalent with 0-2 years of experience in the field or in a related area. Has knowledge of commonly-used concepts, practices and procedures within a particular field. Rely on instructions and pre-established guidelines to perform the functions of the job. Work under immediate supervision. Primary job functions do not typically require exercising independent judgment. Typically reports to a supervisor or manager. Possess excellent communication and multitasking skills, a positive attitude and a strong work ethic.
កាតព្វកិច្ចនិងតួនាទី
- Greet clients as soon as they arrive and connect them with the appropriate party
- Answer the phone in a timely manner and direct calls to the correct offices
- Create and manage both digital and hardcopy filing systems for all partners
- Make travel arrangements and schedule meetings based on all partners’ itineraries
- Deal with bookings by phone, e-mail, letter, fax or face-to-face
- Complete procedures when Guests arrive and leave
- Prepare bills and take payments
- Take and pass on messages to Guests
- Deal with special requests from Guests
- Answer questions about what the hotel offers and the surrounding area
- Deal with complaints or problems
- Answer telephone calls and take messages or forward calls
- Schedule and confirm appointments and maintain event calendars
- Check visitors in and direct or escort them to specific destinations
- Inform other employees of visitors’ arrivals or cancellations
- Enter customer data and send correspondence
- Copy, file and maintain paper or electronic documents and records
- Handle incoming and outgoing mail
តំរូវការផ្សេងៗទៀត
- Customer Service
- Overachieving Attitude
- Work Ethic
- Verbal and Written Communication
- Friendly
- Professional
- Adaptable
- Patience
- Problem Solving Skills
- Accuracy and Attention to Detail
- Integrity
- Interpersonal Skills
- Telephone Skills
- Microsoft Office Skills
- Listening
- Professionalism
- Customer Focus
- Organization
- Handle Pressure
- Supply Management
HOW TO APPLY
HR Department:
បេក្ខជនអាចដាក់ពាក្យសុំបំរើការងារទៅតាមអ៊ីម៉ែល hrm@phnompenhera.com and cc: contact@topjobcambodia.com
ឬយកប្រវត្តិរូបមកកាន់អស័យដ្ឋាន ផ្ទះលេខ44 ផ្លូវលេខ163 សង្កាត់អូឡាំពិក ខ័ណ្ឌចំការមន រាជធានីភ្នំពេញ (ជិតសាកលវិទ្យាល័យធនធានមនុស្ស វត្តមហាមន្ត្រី)
រយៈពេលនៃការផុតកំនត់
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Any enquiries? Call us : 023 22 44 22