An international food and beverage company is looking for an Operations Manager to manage their operations in Cambodia. The Operations Manager will be in charge of managing the setup of new restaurants, whilst ensuring that all quality standards are met and developing operation standards. He/she will be based in Phnom Penh.

• Manage the setup of new restaurants according business plan including land acquisition (together with BD manager & Project Manager) construction, etc.
• Ensure all restaurants operate at a high quality level with emphasis on customer service while adhering to company standards and procedures
• Set up standards of quality for the restaurants and implement a control scheme based on regular visits
• Ensure execution of operating standards that optimize returns on assets and increase sales and improves profit
• Develop and make recommendations to operating plan and budget in addition to ensuring meeting established budgetary guidelines
• Provide input to Area Coach on local programs to maximize the impact of Local Store Marketing
• Develop customer loyalty to the franchise
• In charge of the Call Center (delivery service) the company in order to assure that the quality standards are met
• Manage suppliers and supplies for the restaurants
• Manage stocks on a daily basis and maintain a stock security policy
• Design a customer satisfaction survey with the marketing department
• Build customer loyalty and promote franchise’s image in the market
• Analyze and report weekly on controllable, sales and profit to ensure accurate and timely financial tracking
• Ensure that preparation and presentation of brands’ budgetary and planning requirements are carried out in full accountability for human capital and monetary resources
• Coach and develop Area Coaches in the achievement of company standard and their personal development plans
• Develop the skills of Restaurant Managers and other staffs
• Train and coach crew members when applicable

To the Senior Operations Manager

• At least 5 years of operations management experience in food franchise or quick service restaurants in Southeast Asia
• Demonstrate a track record of achievements
• Hands-on experience in fast food, quick service restaurants/retail businesses
• Good communication and command of spoken and written English
• Must be results-oriented with hands-on operations management experience in hospitality/food franchising business in Southeast Asia