First Cambodia works across a variety of industry sectors, but has proven expertise in banking, insurance, Telco/IPS, Hospitality, MNCs, NGOs, Government institutional and manufacturing industries. Currently, we are seeking for Server and Storage.

• Provide system and application maintenance such as PC, Server, Storage, Network, PMS…etc
• Monitor recurring scheduling of preventive maintenance
• Monitor case aging and report to ensure problem are under control and solved
• Monitor shift standby in the town and provinces
• Be able to provide support 24/7 to the team and customers
• Install hardware and configure software, troubleshoot and maintain computer systems, hardware and peripherals
• Identify, analyzes and repair product failures, order replacement parts as required
• Provide technical product training and basic user functionality training to customer when required
• Compile and update documents related to support (Network, PC’s Inventories,  etc)
• Crimp network points and cabling network
• Install and configure computer hardware operating systems and applications
• Setup and configure File Server and mail servers (MS Exchange)
• Schedule preventive maintenance in accordance with customer schedules
• Troubleshoot system and network problems and diagnose and solve hardware/ software faults
• Provide support, including procedural documentation
• Follow diagrams and written instructions to repair a fault or set up a system
• Provide helpdesk responses during out of working hours and public holidays
• Talking staff/customers through a series of actions, either face to face or over the telephone
• Working continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage open cases
• Test and evaluating new technology
• Perform other duties as assigned by management

• Bachelor’s Degree in Computer Science or any related fields
• At least 1 year Experience in relevant skill and high pressure environment
• Good communication, leadership and negotiation skills
• Highly flexible and able to resolve problems
• Strong commitment, passion, self-motivation and be able to travel
• Ability to work with others and maintain good relationships with colleagues and customers
• Ability to manage multiple tasks in various stages of completion to achieve effective and efficient results
• Good command of English language