Our client is an international bank in Cambodia. They are looking for a Branch Manager who will be responsible for managing day-to-day branch operation including sales, service, administration and compliance to ensure smooth business operation. He/ She will be based in Phnom Penh.

• Produce exceptional results in branch key indicators including the sustainable growth in deposit, loan, number of customers, productivity, revenue and profitability
• Proactively spot business opportunities, put action plans and implement marketing activities to capture business and increase market share
• Ensure key customers of the branch both loan and deposit are well serviced and retained through excellent retention strategy
• Lead and inspire the team to always provide superior service to customers by following the bank’s service standard, understanding customer needs and recommending best financial solutions that exceed their expectations
• Lead the team to build and increase sales networks/referrals and maintain deep relationship with customers in order to increase more businesses
• Proactively and regularly identify gaps within branch which include customer dissatisfaction/complaint, team knowledge and productivity followed by the proposed solutions or recommendation and follow up actions to ensure gaps are closed and continuous improvement is made
• Provide regular coaching, encourage and empower team to be at their best, promote two-way communication and create an open, honest and motivating team environment
• Develop and be the role model to the team in following bank’s procedures and compliance to ensure no surprise is discovered
• Stay updated with competitors’ activities, report make recommendation

Report to Head of Network

• Minimum Bachelor Degree in related field
• At least 3 years' experience in similar position
• Computer literacy and English language proficiency (French language is a plus)
• Sense of understanding about economic environment and impact of country factors on customer’s business as well as the bank
• Good organizational and time management skills
• Effective communication
• Strong self-motivation and excellent interpersonal skills
• Ability to lead and work effectively in a team environment
• Sound sales and negotiation skills
• Excellent relationship building skills both internal and external