A high quality premium hotel in Cambodia is looking for a Chief Telephone Operator.

The Chief Telephone Operator is working in the operator room and is fully responsible of the overall operations of this operator room. She/he is responsible to ensure that all calls received are answered quickly and that a prompt follow up is done correctly. Her/his tone of voice, politeness & dynamism must be outstanding.

Must have at least 3 years of working experiences as a Senior Telephone Operator and/ or a Call Center Supervisor/ Manager in the 4 and 5 stars Hotel and/ or any related industry.

Good command of written and spoken English and Khmer and is a must.

• Supervises and coordinates activities of TELEPHONE OPERATORS in telephone or telegraph office or in industrial establishment
• Notifies telephone company maintenance department of switchboard operational difficulties reported by operators
• Prepares work schedules and assigns switchboard positions
• Trains new employees and keeps attendance records
• Maintains record of incoming and outgoing long-distance and tie line calls, noting duration time of calls
• Keeps record of employees personal calls forwards record to department head for collection
• Compiles plant phone directory, arranges for distribution to designated personnel, and keeps record of directories distributed
• May supervise operators of telephone answering and message service be designated Supervisor, Telephone-Answering-Service
• Perform a full duties within the framework described in the job description!
• To perform any other particular tasks as may be assigned by the immediate superior!

• Having a degree in the hospitality industry and/ or any other equivalent
• Well understand PMS, Console and Switch Board
• Computer literate, very good in MS Office, Email and Internet
• Attention to detail and accuracy
• Strong work ethic/ conscientious, self-motivated, leadership, management, demonstrate to high level of inter-personal skills and negotiation skills, results oriented driven
• Be committed to receiving a best achievement
• Be honest and hardworking is a must, working well with the team. Be a team player!