CAMBODIAN SINGMENG TELEMEDIA CO., LTD.: Currently, we are looking for a Customer Service Agent ( Khmer / English / Chinese ).

• Attracts potential customers by answering product and service questions; suggesting information about other products and services.
• Opens customer accounts by recording account information.
• Maintains customer records by updating account information.
• Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintains financial accounts by processing customer adjustments.
• Recommends potential products or services to management by collecting customer information and analyzing customer needs.
• Prepares product or service reports by collecting and analyzing customer information.
• Contributes to team effort by accomplishing related results as needed.
• Ensure customer satisfaction and provide professional customer support.
• Other tasks from manager.

• At least 2 or 3-year experience.
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution.
• Problem solving skills and strong customer focus.
• Good communication in Khmer, English and Chinese speaking a must.