Maersk: The role of the Country Customer Service Manager within the Customer Service organisation is to lead, guide and shape his/her team. This includes being fully responsible (and accountable) for the performance of the team, including the customer experience being delivered, the quality of process execution / improvement and the coaching and personal development of the individual staff members within the team.

• Formulate and execute the local customer service strategy in order to deliver on the global and local targets and priorities
• Take an active part in developing the local commercial strategy and contribute actively to the area/global Customer Service strategy
• Maintain a dynamic and scalable customer service organization in which resources are managed effectively and efficiently
• Cultivate customer relationship and listen to the voice of customers.
• Drive continuous improvement, monitor performance against established KPIs and targets; take corrective actions as required
• Is accountable to own, create, maintain and test a business continuity plan for critical customer processes across products.
• Drive all aspects of Commercial intelligence within the team and share knowledge to other teams. This includes driving customer and industry knowledge within the customer service organisation

• Minimum 2 years experience in managerial role
• Industry experience (internal and external)
• Commercial experience (sales or customer service)
• Capability to drive change
• People management skills
• Strong interpersonal, communication skills