Our client is diverse and has an established business focused in Automotive & Heavy Equipment Sales & Service. They are seeking for an Operations Manager (Automotive Division) who will be responsible for ensuring the efficient and profitable running of the established company trade-in businesses, organize the trade-in activities, controlling resources and assets at a level commensurate with profit targets and achieving high levels of customer satisfaction. He/she will be based in Phnom Penh.

Functional Responsibilities

• Sales & Marketing
  • Ensure that the trade-in Department achieves target objectives by on-going (period-by-period) examination of accounts (P&L), daily & weekly operating controls, system information, industry reports and public domain information
  • Ensure that corrective actions are taken where adverse variations to target achievement occur or inadequate performance is suspected. Instigate actions and strategies to bring about necessary improvements
  • A sound understanding of all Key Performance Indicators (KPI’s) relating to the business to ensure industry baselines are achieved and exceeded
  • Understanding of the impact to the business based on KPI results and the corrective course of action to be implemented
  • Ensure premises, tools, equipment and other business assets are controlled and used effectively to complete customer repairs within time expectations 
  • Ensure all materials purchased are controlled and sold at a profit
  • Look to maintain a high turnover on all stocks particularly with regard to those items that might become obsolete or superseded
  • Manage trade in department with buying used card and selling with the profit
  • Monitor after sales to make sure PDI on time
  •  Manager oils change for the customers
• Customer Relations
  • Improve on the quality of the businesses commitment to customer satisfaction, loyalty and retention by reviewing and improving the facilities available, improving technical skills and maintaining high standards of quality workmanship as well as adopting best practices in customer handling and communication
  • Ensure that all staffs are committed to the principles and ethics of the business and that these principles form the cornerstone of customer relations management
  • Any other duties as and when required by the Division Manager that are reasonably within the capabilities of the person and are aimed at achieving the company’s objectives and goals

Technical Responsibilities

• Maintain scrutiny of legislation, developments and events affecting the motor industry, which will affect future business opportunities or trading practices
• Ensure technical knowledge of the team is kept up-to-date
• Ensure new car-in are properly checked and controlled
• Ensure Pre Deliver Inspection(PDI) are run properly

Financial Responsibilities

Control of costs

• Maintain an effective control of expenses in line with agreed objectives by regular examination and review of management accounts and comparisons with budgets
• Examine (weekly) sales ledger information to ensure that all outstanding debts have been collected within due times set and that customer queries and concerns are responded to and resolved within agreed period of being raised
• Ensure parts stock holding is controlled and obsolescence is avoided
• Ensure department profits meet or exceed industry baseline
• Set the trade-in budget for each year and calculate the future growth and expansion/ capacity requirements

Expenditure

• To purchase other products and services necessary to the effective functioning of the department within agreed spending limits

HR Responsibilities

• Manage and develop the sales staffs and technicians​
• Establish and maintain a training needs analysis (T.N.A.) to provide satisfactory levels of knowledge, skill, job satisfaction and cost-effective development of key sales personnel
  • Recruitment and dismissal of all trade-in staffs in accordance with current Employment Legislation and subject to General Manager and Human Resources’ approval

Report to General Manager

• At least 5 years of experience working in managerial level 
• Demonstrable track record of developing and training staff
• Skillful and sensitive communication skills – for dealing with VIP customers and managing a team across cultures. Self-aware, patient and calm approach
• Experience of organizing clerical work, administration, control systems and financial resources of a trading operation
• Relevant and up-to-date knowledge of vehicle design and manufacture, consumer and vehicle legislation, industry and trade practices
• High standards of numeracy, literacy, and strong communication skills
• Technical knowledge and experience of the retail motor industry at a senior level
• strong command of English (Writing, Reading and Speaking)