Crystal Tours & Travel is a fresh tour operator implemented in the wonderful kingdom of Cambodia.

We are looking for an Outbound Tour Operator with at least 2 years's experience on Outbound Operation, Sales and Marketing.

Fluently speak, read and write English and Mandarin Chinese is a must.

• Responsible for organizing group and FIT tours
• Quote tentative tour itinerary based on customers requested
• Ensure all arrangement is completed in accuracy and timely manner
• Communicate with overseas partners
• Update new outbound products (program tours)
• Working report to director on daily basis
• Deciding how many holidays to sell each season
• Agreeing service levels, contracts and costs
• Confirming customer names with airlines or hotels
• Dealing with complicated customer itineraries and complaints
• Provide excellent customer service both in person and by phone or email
• Recheck and follow up with all bookings
• Other administrative tasks when required
• Make a weekly/ monthly report to the MD and HR/Admin
• Collecting, evaluating and responding (as appropriate) to customer feedback
• Using market research information and organizing displays of promotional material

• At less bachelor degree or related fields depend on qualify
• Have experience in tourism industry
• PC Literate (MS Office, Power Point, Internet, Email etc...)
• Ability to manage multi-tasks in administration job and organizational skill with be patient and flexible
• Be high responsible, honest, confident and hard working
• Good communication, attitude and teamwork
• Good Business Sense